Frequently asked questions
Quick answers about getting started, sleep tracking, privacy, subscriptions, and using SleepInsight as part of a healthier bedtime routine.
Getting started
What is SleepInsight?
SleepInsight is a sleep wellness experience that combines nighttime awareness, practical sleep education, relaxing audio, and guided meditations to help you understand your routine and make more informed choices about rest.
What can I use SleepInsight for?
You can use SleepInsight to explore sleep sounds and meditations, learn about sleep health, review information about nighttime sounds and patterns, and build a more consistent wind-down routine.
How should I begin?
Start with one goal: notice a nighttime pattern, create a calmer bedtime, or learn more about a sleep topic. Use the feature or guide that matches that goal and make small changes consistently.
Privacy and wellness
Does SleepInsight diagnose sleep disorders?
No. SleepInsight provides general wellness information and sleep-related tools. It is not a medical device and does not diagnose or treat sleep disorders. If you have persistent or worrying symptoms, speak with a qualified healthcare professional.
Why might SleepInsight need microphone access?
Features that analyze nighttime sounds may need microphone access to work. You can review or change permissions in your device settings. Only enable permissions for features you choose to use.
Where can I learn about data and privacy?
See the Privacy Policy for details about how information is handled. You can also review permissions directly in your device settings.
Subscriptions and access
Is SleepInsight free to use?
SleepInsight offers a free way to get started. Any premium features, trial terms, and pricing are shown in the app or the relevant app store before you subscribe.
How do I manage or cancel a subscription?
Subscriptions are managed through the platform where you purchased them. Open your Apple App Store or Google Play subscription settings to review, change, or cancel a plan.
Can I restore a previous purchase?
Open the app and look for a restore-purchases option in the subscription or account area. If the option is not available, use the support route provided by the app store associated with your purchase.
Troubleshooting
Why are nighttime recordings or insights missing?
Check that the required permissions are enabled, the app can remain active during your sleep session, and your device has enough battery and storage. If the issue continues, update the app and try again.
Why does my sleep information look different from night to night?
Sleep naturally varies, and recordings can be affected by your environment, device placement, permissions, and background noise. Treat individual results as observations rather than a diagnosis.
Where can I find more sleep guidance?
Visit the Sleep Health Guide for practical articles about sleep routines, snoring, sleep environment, relaxation, and other topics.